CASE Credit Union is committed to the health and safety of our members and employees. Check out our FAQs for more information on how we can help you during this time and how to manage your account. This page will be updated as additional information becomes available.
CASE CREDIT UNION BRANCH ACCESS
What are your hours?
Do I need to schedule an appointment before my visit?
While most account needs can be handled remotely, we know sometimes it’s easier to stop in and meet with us in person, which is why we are encouraging members to reserve an appointment ahead of their visit. Some of the most popular items to book an appointment for include:
It’s important to note that appointments are not required to see a Member Service Representative, but are encouraged to reduce your wait times and to protect both yourself and our front-line team members. Appointments can be booked for up to 30 days in advance. For basic teller transactions (check and cash deposits), appointments are not needed at any time.
To check the status of your local branch, click here. To schedule an appointment, please call us at 517-393-7710, during business hours.
What measures are you taking to keep everyone safe?
If you visit a branch for an appointment you will see we have made many changes in order to protect and safely serve you.
Should I expect a longer than normal wait time?
We do not expect wait times to increase. We aim to minimize the disruption to service as much as possible and will be adjusting our approach as needed to accomplish this.
Is the LCC Branch closed?
CASE has temporarily closed our LCC branch. This decision was made because the layout of this location does not meet the recommended safe distance for the member and employees.
To view our complete list of locations and hours of operation, click here.
How will this affect our services?
While in-person lobby services have changed, select branch lobbies are open again but may require an appointment. To check the status of your local branch, click here.
Please be assured that our eServices continue to be available for you 24/7. These services allow you to pay bills, check balances, deposit checks, and transfer funds. To schedule an appointment, please call us at 517-393-7710, during business hours.
Our ATMs will also be available 24/7 for you to deposit checks, check balances, and many other functions. Additionally, we offer account access through our contact center and secure chat.
What are the cash withdrawal limits going to be through the drive-thru?
Standard cash limits still apply.
Am I able to perform a wire transfer over the phone or in the drive-thru?
Wire transfers are required to be done in person. To schedule a wire transfer, please call 517-393-7710 to make an appointment to come into the branch.
Will I still be able to access the ATMs?
Our ATMs, and well as those in the Co-Op network will continue to be available for you to access 24/7.
Are there other ways I can access my account?
Our Online and Mobile Banking are available for you 24/7. These services allow you to pay bills, check balances, deposit checks, and transfer funds.
Our ATMs are also available 24/7 for you to deposit checks, check balances, and many other functions.
Additionally, we offer account access through Secure Chat and our Contact Center.
How can I access my safe deposit box?
If you require access to your safe deposit box you can call 517-393-7710 to schedule an appointment.
I am experiencing a hardship related to the COVID-19. How can you help?
If you are impacted by the COVID-19, CASE has a variety of assistance programs that may be available to help you such as credit line increases, loan skip-a-pays, short-term loans, financial counseling, and other options. Please let us if you need our support by calling us at 517-393-7710.
Is CASE going to be affected by what is going on in the world right now?
CASE like the rest of the world is following the current events closely. However, our organization was prepared for an event like this and has deployed our business continuity plan to continue offering service, and minimize the disruption to members as much as possible.
What is CASE doing to safeguard its facilities for both members and employees?
CASE has a stringent set of security protocols for both our physical locations and our eServices. These will remain in place and will continue to be monitored.
In light of the current circumstances, CASE has instituted additional cleaning and sanitizing protocols to safeguard members and employees. These protocols include disinfecting after every member, wearing gloves, and creating the ability for social distancing for employees continuing to work at the branch.
Is CASE restricting the travel of its employees?
Yes, CASE restricted the travel of its employees at the start of March 2020. All business-related travel and off-site meetings were restricted.