We’re upgrading our system to serve you even better
Exciting things are coming to CASE Credit Union. To better serve our members, we’re upgrading our core banking system, the technology that powers your accounts, transactions, digital banking, and everyday service. This upgrade is designed to improve performance, strengthen security, and give us a more flexible foundation for future tools and enhancements.
When is the upgrade happening?
The system upgrade is scheduled to begin at the close of business on Friday, October 30, 2026, and is expected to be completed by Monday, November 2. Branches are expected to reopen on Tuesday, November 3rd, but may open earlier if possible.
We encourage you to plan ahead, complete time-sensitive banking before the upgrade begins, and continuously visit this webpage for the most current information.
Please note: Deposits, withdrawals, transfers, payments, and other transactions that cannot be processed during the upgrade will be completed once systems are back online.
What to expect during our system upgrade weekend:
Your debit and credit cards will continue to work during the upgrade weekend, but transaction limits may be reduced. We recommend you have an alternative payment method, such as cash.
| Thursday, October 29 - 6 p.m. Friday, October 30, 2026 | After 6 p.m. Friday, October 30 | Saturday, October 31 | Sunday, November 1 | Monday, November 2 | Tuesday, November 3 |
|---|---|---|---|---|---|
|
Normal business hours
Prepare for the upgrade weekend
Bill Pay
limited availability1
Money Movement (e.g., Zelle/ ACH/Wires)
limited availability1
|
All Branches, Drive Thrus, and Contact Center closed Online & Mobile Banking unavailable, including eStatements Online Loan & New Account applications available2 Money Movement (e.g., Zelle/ ACH/Wires)
unavailable
ATMs available without balance inquiries3 |
All Branch locations and Contact Center closed Online & Mobile Banking unavailable, including eStatements Online Loan & New Account applications available2 ATMs available without balance inquiries3 |
All Branch locations and Contact Center closed Online & Mobile Banking unavailable, including eStatements Online Loan & New Account applications available2 ATMs available without balance inquiries3 |
All Branch locations closed. Contact Center limited availability. Online & Mobile Banking unavailable, including eStatements Online Loan & New Account applications available2 ATMs available without balance inquiries3 |
All services resume at
9:00 a.m.*
|
* Upon successful completion of the core system upgrade, all operations are expected to resume as normal. If anything changes or an issue affects members, we will communicate updates clearly and promptly through our website and member alerts.
1 eServices, including online banking registrations, bill pay registrations, bill pay processing, new external funds transfers, Zelle, QCash, and PayCASE, will be unavailable starting at 8 a.m. on Friday, October 30.
2 Loan and deposit account applications will remain available throughout the upgrade weekend; however, responses and approvals will be delayed until November 3.
3 No balance inquiries, virtual teller transactions, or deposits. ATM withdrawals will be limited to a total of $500 per day for all members during upgrade weekend.
Important dates at a glance
Prepare for upgrade weekend
Use this System Upgrade Weekend Guide before Friday, October 30, to help avoid delays or surprises during upgrade weekend.
Frequently asked questions
What is a core banking system, and why are you upgrading it?
A core banking system is the technology that supports account records, transactions, balances, digital banking, branch services, and other essential banking functions.
We’re upgrading our core banking system to provide a faster, more reliable, and more secure banking experience and to support new services and features in the future.
Will my money be safe during the upgrade?
Yes. Your money remains safe and secure throughout the entire upgrade process.
Will my account number change?
In most core upgrades, account numbers remain the same, and any exceptions are communicated well in advance to affected members.
If any account number changes are necessary, we will contact you directly with clear instructions and support.
Will debit cards, credit cards, and ATMs/VTMs work during the upgrade?
Service availability may vary during the upgrade weekend. We recommend planning ahead for cash needs.
What should I do before the upgrade starts?
Before Friday, October 30, review your balances, complete any urgent transactions, plan for cash or card needs, and make sure your contact information is up to date.
Will scheduled payments or transfers be affected?
Some payments, transfers, or transactions may be delayed until systems are back online. If you have time-sensitive payments or transfers, please complete them before the upgrade begins.
Will branch hours be different?
Branches will close at the end of business on Friday, October 30, for the start of the upgrade, and we will expect to reopen on Monday, November 2, once the conversion is complete.
Any temporary changes to branch hours will be posted in our lobbies, on our website, and in other member communications leading up to the weekend.
How will I know when the upgrade is complete?
We’ll share announcements:
- casecu.org/updates/system-update-2026
- Through in-branch signage
- Through email, social media, website, and online banking announcements
Who can I contact with questions?
Please call us at 517.393.7710 or visit a branch prior to or after the upgrade weekend. During the weekend of October 30 through November 2, when branch locations are closed, please visit casecu.org/updates/system-update-2026 for the latest information.